we rise by lifting others



Head of Product Management





Third Bridge Group





TOOLS, TACTICS, METHODS


Kanban, Scrum Ceremonies, Daily Huddles, Retrospectives, Program and Team Backlogs, System/Process Demos, Continuous Exploration/ Integration/ Release, OKRs, Customer Focus, Amazon Way, Data-driven Decision Making, DMAIC/Six Sigma Methodology, SIPOC, Fishbone Diagrams, Cause-and-Effect Diagrams, Root Cause Analysis.


Jira, MS Project, LucidChart, GMeet/ Zoom, MS PowerPoint / Excel, Peer Recognition System, Survey Tools, Trello



CORE SKILLS DEMONSTRATED


Experience, Activator, Change Management, Project Management, Leadership, Process Improvement



RESULTS


• Consistently earned high engagement scores in employee annual and pulse survey assessments. • Facilitated design thinking exercises with operational teams to discover problems and engage internal groups in ideation, prioritization, and prototype building. • Performed Kaizen exercises on targeted vulnerabilities points based on feedback from internal customers. • Built backlog of epics and stories based on the culmination of process improvement work and company strategy. • Employee satisfaction scores and process efficiency measurements increased as predicted. • Connected Objectives and Key Results to process improvement targets to secure ownership by company leaders and managers.

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me@karlenejoseph.com


KARLENE JOSEPH